Frequently Asked Questions
Everything you need to know about our organic specialty coffee, shipping, and sustainability practices.
How do you ensure the freshness of your coffee?
We roast our organic beans in small batches daily at our facilities. Every bag is sealed with a one-way degassing valve immediately after roasting to preserve the complex flavor profiles and aroma until it reaches your doorstep.
Is Mayorga Coffee certified organic and fair trade?
Yes. We are committed to 100% organic products. We go beyond traditional fair trade by maintaining direct relationships with our farmers, ensuring they are paid significantly above market prices to support sustainable livelihoods.
What is your shipping policy and delivery timeline?
We offer standard and expedited shipping across the United States. Orders are typically processed within 24-48 business hours, and standard delivery usually arrives within 3 to 7 business days.
Can I set up a recurring coffee subscription?
Absolutely. Our 'Subscribe & Save' program allows you to choose your favorite blends and delivery frequency. You will save on every order and can pause, skip, or cancel your subscription at any time through your account portal.
What is your return policy for food products?
Due to the perishable nature of coffee, we cannot accept returns on opened bags. However, if there is an issue with your order or you are unsatisfied with the quality, please contact our support team within 14 days for a replacement or store credit.
Do you offer whole bean or ground coffee options?
We offer most of our signature blends in both whole bean and drip-grind options. We recommend whole bean for the freshest flavor, but our ground coffee is precisely calibrated for standard drip brewers and pour-overs.